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On February 26, 2016 the California Department of Child Support Services presented us with the Director's Excellence Award; for excellence in support of the 2015-2019 Strategic Plan by improving the reliability of payments to families in federal fiscal year 2015 with an average increase of 4% or more in total distributed collections, the amount of current support paid, and the percentage paid every month.
In our letter from the Director, we exceeded our annual performance improvement goal by increasing support to California's children. By focusing on customer education and early intervention techniques. We increased our total distributed collections by $110,894, a 4.2% improvement.